Support teams already on Intercom get ten free Copilot chats per agent a month; unlimited use adds $29 a seat.
Kenning's take
What it does
Intercom Copilot sits in the Intercom inbox and answers support agents' questions using the team's past conversations, help articles, macros, websites and PDFs. It also guides new agents through internal processes, can rewrite or translate answers, and shows the sources behind each answer. Every agent gets 10 Copilot conversations a month free, and unlimited use is a paid per-seat add-on.
- Answers from past conversations, articles and macros
- Syncs with Notion, Guru, Confluence and Zendesk
- Source previews before sending
- Rewrite and translate answers
- Copilot usage reporting
Who it suits. Customer support teams using Intercom's helpdesk.
Key facts
- Category
- Business tools
- Made by
- Intercom
- How to get it
- add-on inside an Intercom subscription; 10 free Copilot conversations per agent per month
- Works on
- Web
- Free plan
- 10 Copilot conversations per agent per month at no extra cost
Pricing
| Plan | Price | Billed |
|---|---|---|
| Copilot unlimited (per agent, billed yearly) | $29 | month |
| Copilot unlimited (per agent, billed monthly) | $35 | month |
FAQ
How much is Intercom Copilot?
$29 per agent a month billed yearly, or $35 billed monthly, for unlimited use. Each agent gets 10 free Copilot conversations a month.
What sources can Intercom Copilot use?
Past conversations, help centre and internal articles, macros, websites, PDFs, and synced content from Notion, Guru, Confluence and Zendesk.
Facts from the maker's own pages and the sources listed. Checked 2026-10-11.
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